Lead Solution Consultant

We are seeking a highly motivated Lead Solution Consultant to lead our client onboarding team,  specializing in solutioning SaaS product implementations with a strong focus on HRIS or related  functions. The ideal candidate will be adept at pre-workshop analysis, preparedness, team leadership  and possess the ability to serve as a bridge between customer needs and our internal teams. This  leadership role offers an opportunity for professional growth with the potential for expanded  responsibilities, based on individual performance and mutual interest.


YOUR ROLE 

• Pre-Workshop Analysis & Preparedness: Lead a solution consulting team to conduct thorough pre workshop analysis to understand customer needs and concerns. Prepare documentation and  analysis reports to ensure effective workshop outcomes. 

• Host Workshop,Baseline Requirements: Facilitate workshops to gather comprehensive  requirements from clients. Collaborate with internal teams to establish baseline requirements for  the implementation. 

• Solutionize Customer Needs & Concerns, Suggest Work-Arounds, Secure Workbook Sign-Off: Work  closely with clients to understand their needs and concerns, providing innovative solutions. Propose  and implement workarounds to address challenges. Ensure sign-off on the implementation  workbook from stakeholders. 

• Serve as Internal Customer for Configuration & Integration Team: Act as the internal customer for  the configuration and integration teams, providing clear guidance on client requirements. Collaborate with technical teams to ensure accurate and efficient product configuration. 

• Liaise with Product for Functional Design & Prioritization of Feature Improvements: Collaborate  with the product team to communicate functional design requirements based on client needs. Prioritize and advocate for feature improvements based on customer feedback.

• Implementation: Apply expertise in ensuring product configuration meet client-specific needs. Guide the integration of the product with other systems. Assist with data migration, ensuring a  seamless transition from legacy systems. 

• Testing and Validation: Supervise comprehensive testing of the product configuration to ensure it  meets client requirements. Validate the implemented solution against specified criteria. 

• Training and Documentation: Train client users on product usage, customizations, and integrations. Ensure administration of detailed documentation for the implementation, including user manuals,  training materials, and technical specifications. 

• Go Live and Hypercare Support: Play a key role in the final deployment of the product configuration  into production. Provide hypercare support to customers, troubleshoot issues, and address  questions

JOB REQUIREMENTS

• Full-time degree from a recognized institute.

• Minimum 3 years of experience in leading implementation projects.

• Expertise in pre-workshop analysis, requirements gathering, documentation, configuration,  testing, administration training, and managing User Acceptance Test (UAT).

• Proven experience in working with HCM products. Having handled Travel & Expense/ Benefits  domain is highly desirable.

• Dynamic individual with strong communication and presentation skills.

• Solid problem-solving and consultative skills to engage and build relationships with large  organizations' stakeholders.

• Ability to successfully navigate challenges, ensuring high-quality deliverables while managing  multiple implementation projects concurrently.

• Ability to collaborate with a large team, working towards common goals.

If you are a dynamic professional with a passion for driving successful SaaS implementations, we  encourage you to apply and become an integral part of our innovative team.